Q: How do I place an order?
Orders may be placed online at www.fairfieldcollectibles.com. You may also call us at 800-964-8908. We accept VISA and Mastercard. Your card will not be charged until your item(s) ships.
We are required to charge sales tax on orders shipped to CT, GA and NY.
We cannot accept orders with shipping addresses outside the U.S. at this time.
Q: What are your shipping charges?
For Standard Shipping, you'll pay the same flat rate shipping charges on your entire order - no matter how many items you purchase! Standard shipping & handling charges are $9.95.
Q: How long will it take to receive my order?
Orders for in stock items will ship from our warehouse within 1 business day. You should receive your items within 7 - 10 business days once they have shipped, using Standard Shipping. We will email you a Shipment Confirmation which will include a tracking number so that you may track your package.
Wondering where your package is at this very moment?
You may track your package here:
Q: What happens if my item (s) are backordered?
If you order more than one item, we will ship you the in-stock items immediately. Items on backorder are noted on our website with the approximate date the item is due in our warehouse. Your backordered item will be shipped to you as soon as we receive it. In addition, from time to time we may release promotional pre-orders for restricted issue and limited editions. These orders will be shipped to you in the sequence in which orders are received, as soon as its shipment arrives at our warehouse. Both backorder and special/limited edition pre-orders are typically turned around within 24 hours from receipt from the manufacturer.
Q: What if I want to return my item(s)?
You can always shop with confidence at Fairfield Collectibles. If you are unhappy with any product for any reason, we’ll happily provide a refund or replacement. You can return items within 30 days of shipment for a prompt and courteous refund. No questions asked!
Please visit our "Return Policy" page for more information.
For damaged products, please contact customer service at email@example.com within 7 business days of receiving the product.
Q: What is a Wishlist?
The Wishlist is a way for you to save items you are interested in, without having to purchase them immediately. When you return to our website and log in, your wish list items are available to you without having to search for them again. Items will remain in your Wishlist until you remove them or add them to your shopping cart.
Q: How do I unsubscribe from Email offers?
If you do not wish to receive these types of emails from Fairfield Collectibles, you may click on the Unsubscribe link (which is provided on every promotional email communication).
Q: How do I contact Customer Service?
If you have an issue, concern or just need to get in touch with us, use our email form and we’ll get back to you as quickly as possible. You may email us at firstname.lastname@example.org and we will respond to you within 1 business day. You may also call and speak with one of our customer service representatives at 800-532-3722. They are available 24 hours/7 days a week.
Q: How do I find an item on the website?
Our merchandise is arranged by familiar customer inquiry methods. Specifically, scale, car make and diecast manufacturer. The pulldown tabs at the top of the home page can be used to initiate a search. You can also search for a specific item using the search box.