Collectors tell us that what matters most is knowing what happens after you click Buy. Here is exactly how we handle orders, delays and problems at Fairfield Collectibles, a diecast replica retailer serving collectors since 1995.
You are not charged until your order ships
We authorize your credit card at checkout, but we never charge it for a product until that product ships from our warehouse.
What emails to expect
- Order confirmation: lists each item as in stock or pre-order, with the expected ship date.
- Shipping confirmation: a separate email with your tracking number once your order ships.
- If a date changes: we email you the original and the new expected ship date.
Not seeing our emails? Check your spam and junk folders. You can also use the Order Status link at the top of the site to track your order.
In-stock items
In-stock items ordered by 2:00pm ET ship the same day, or the next business day. Once shipped, you should receive them within 7 to 10 business days by Standard Shipping. If your billing and shipping addresses differ, the order may be held while we verify it, and we will email or write to you to confirm. See our shipping rates and timelines.
Pre-orders and backorders
- Pre-order and backorder items are marked with the approximate date the item is due in our warehouse, and the same date appears on your order confirmation.
- We ship the item as soon as we receive it, and you pay only one shipping fee.
- If your order has both in-stock and backordered items, we ship the in-stock items right away.
- Limited-edition pre-orders ship in the order they were received, as soon as the shipment arrives at our warehouse.
- Out-of-stock products can take up to 90 days or more from the order date to ship.
If something is wrong with your order
- Damaged item: please contact customer service within 7 business days of receiving it, and we will arrange a replacement.
- Not happy with a product: our 30-Day Satisfaction Guarantee means we will provide a refund or replacement. Return items within 30 days of shipment, in their original vendor packaging and in "like new" condition. Return postage fees may apply, and we cannot accept open or used items. Please contact customer service before you ship anything back.
- Cancelling an order: please contact customer service, ideally by phone during business hours. We ship quickly, so an order can ship before we are able to answer an email. If an order has already shipped, our 30-Day Satisfaction Guarantee above applies.
How we price, and why sales can't be guaranteed
We price our products as low as our business can support. Our suppliers don't offer price protection, so we can't either: if a price drops, or a sale starts after you have ordered, we are not able to adjust an order that has already been placed. From time to time we run sales and weekend flash sales, and we reduce prices when we clear overstock.
Sale quantities are limited, and an item can sell out before a sale begins, so we can't guarantee that a particular product will be in stock during a sale.
How to reach a person
- Phone: 800-964-8908, Monday to Friday, 9:00am to 5:30pm ET.
- Email: cs@collectiblebrands.com
- Mail: P.O. Box 2948, McDonough, GA 30253.
Most emails are answered within 24 hours of receipt. During busy periods such as the holidays, or when order volume is high, replies can take longer, and the phone is the fastest way to reach us.
More detail is in our FAQs, Terms of Sale and About Us page.